Case Studies

These examples highlight the experience of the WGK Group team helping clients.

Program and Project Management

NEW YORK CITY IT INFRASTRUCTURE RENEWAL

Managed the replacement of the city-wide technology infrastructure for New York City. Directed project teams that implemented central and backup server complexes; a fiber optic network linking hub sites around the City; a call center to provide problem resolution; and installed workstations, servers, routers, cabling, etc. in over 150 locations for agencies including police, education, fire, finance, and social services with over 4,000 initial users. Managed design, engineering, logistics, vendor management, coordination with individual agencies, installation, testing, cutover, and initial operation. This effort was critical to City operations and very visible at the highest levels of City government. Transformed this $60M effort from significantly behind schedule to on-time delivery that exceeded the customer’s expectations,

EUROPEAN WIRELESS CARRIER IT SERVICE LAUNCH

Supervised the project teams implementing a suite of front office (customer care) and back office (billing) systems for a European wireless carrier launching service in a new market. Scope included applications as well as infrastructure. Managed the activities of multiple project teams and suppliers and ensured business and IT units worked together effectively. On-time delivery and successful operation were critical for the launch of the new service. The systems went live on the target date allowing the carrier to launch its new business on schedule

HIGHER EDUCATION IT PROGRAM.

Managed a portfolio of critical projects for a global $5 billion firm that operates institutions of higher education including:

  • integration of customer relationship management, student information, and document imaging applications to improve operational efficiency and improve the student experience,
  • integration of document imaging and PeopleSoft financial management to streamline the processing of financial documents,
  • integration with an external service provider to provide new services to students, and
  • implementation of a business rules management system to improve decision making.

These projects were key elements of the Company’s business strategy and were closely followed by senior management. These systems are delivering the expected business benefits.

GLOBAL FINANCIAL INSTITUTION RISK MANAGEMENT SYSTEM

Managed the deployment of a risk management system for the investment banking division of a large European bank with global operations. This system captures data on individual financial trades from trading systems around the world and records this data in a central data warehouse where the bank’s overall financial risk is calculated. Supervised teams addressing installation and testing, user training, production cutover, compliance with the Bank’s IT management standards, coordinating with local IT organizations, and operational readiness (including backup and recovery). This system was a top priority for the Bank’s senior management and went live on schedule.

AIRTOUCH COMMUNICATIONS CUSTOMER SERVICE PROJECT

Managed the implementation of a customer service system for AirTouch Communications (now Verizon Wireless). Served on the Project Executive Steering Committee. This project was a core element of the CEO’s growth strategy for the Company. Awarded the StarTouch Service Award in recognition of the success of this project.

U.S. DEPARTMENT OF VETERANS AFFAIRS FOLDERLESS FILE PROJECT

Directed the design, development, and implementation of the Folderless File System for the U.S. Department of Veterans Affairs. This system uses document imaging technology to create a “paperless” claims processing operation. The system was selected as the “MIS Solution of the Year” by MIS Week.

Project Health Assessment

U.S. PATENT OFFICE AUTOMATED PATENT SYSTEM REVIEW

Led a review of the U.S. Patent Office’s Automated Patent System project. This review was initiated due to the project’s major schedule slippages and cost overruns. The review included an assessment of the project and development of a set of recommendations including a simplified system architecture and changes to the project management approach.

U.S. GENERAL SERVICES ADMINISTRATION SYSTEM MODERNIZATION REVIEW

Member of a team of senior consultants who conducted a study for the U.S. General Services Administration to determine how to improve the effectiveness of major system modernization efforts. The team studied eighteen major projects to identify problems encountered and to identify solutions to these problems. The team identified the critical success factors for large information technology projects. The final product of this effort was a report entitled Critical Success Factors for Systems Modernization, A Primer for Senior Managers.